Our Focus:

With our Business Approach to IT, our main focus is to help impact your business in 5 ways:

• Reduce IT Costs
• Increase Efficiency
• Increase Utilization
• Increase Revenue
• Obtain Peace of Mind

"It is refreshing to work with X-ISS.  They use their expertise and take the time to understand our business and problems and offer a choice of solutions that leads us to informed decisions."

 - Way Matthews, Geotrace

Our Methodology:

Your business evolves and changes as the market demands it, and that means your IT issues change, too. X-ISS engages your business in a Continuous Improvement Cycle which ensures today's problems are successfully resolved, and that tomorrow's issues are predicted and addressed before they prevent your business from growing.  

Phase 1: Assess

Complex problems have complex causes, and those causes are not always easy to spot. X-ISS listens to your staff to understand the IT roadblocks to your business' success. After listening to your business' issues and examining your IT infrastructure, X-ISS:

• Presents a summary of the problem
• Identifies the key issues and risks
• Presents multiple solutions and clearly states the Pro's and Con's of each

Phase 2: Design

Once you have chosen a solution that meets your business and budgetary objectives, X-ISS engages in a thorough design phase that:

• Respects your budget
• Solicits your input to decisions that effect the operational manageability of the design
• Experiences rigorous peer and vendor review

Phase 3: Implement

During the implementation phase, X-ISS staff provides worry free project management. You can expect constant communication that includes:

• Regular project updates
• Summaries of key meetings and site visits
• Alerts to potential roadblocks that can impact the timeline or budget

Phase 4: Manage

Once a project is completed, your relationship with X-ISS does not have to end. The solution should be measured for success on a regular basis. X-ISS staff can provide ongoing assessment of the solution's success by:

• Monitoring key systems
• Alerting on capacity or stability issues
• Auditing of processes and procedures followed by local staff